Frequently asked questions

Also checkout the Troubleshooting page.

  • The licence tab only appears after installing one of the paid add-ons. So first go to your TranslatePress Account page, download, install and activate one of the add-ons and the tab will show afterwards,

     

  • It's possible that some strings cannot be clicked through our visual interface.

    If this is the case, you should try to look for them inside the Strings List that's available under the current language at the top of the translation interface.

  • This can be achieved using the Conditional Shortcode Based on Language.

    You add both versions of the video to the content and wrap them up with the shortcode using the correct languages.

    Ex.

    [trp_language language="en_US"]
        https://www.youtube.com/watch?v=dQw4w9WgXcQ
    [/trp_language]
    
    [trp_language language="ro_RO"]
        https://www.youtube.com/watch?v=dQw4w9WgXcQ
    [/trp_language]
    

  • If you're having trouble with your Google API key, please make sure that you followed correctly our guide for generating it.

    Be extra careful at Step 4 since this is the cause of issues most of the time.

  • No, the Google Translation API is not free, they charge 20$ per million characters that you translate. You can read more about this here.

    However, Google is offering a Free Trial option that gives you access to 300$ over 12 months that can be used towards the Google Translation API. This means that you can use it for free, within this limit, because TranslatePress is storing the translations locally. The data is retrieved from Google only once, then it's being served from your own database.

    To access this trial, you can follow this link: https://console.cloud.google.com/freetrial

  • When you're adding or modifying a menu and TranslatePress is active, you'll find the defined languages under the Language Switcher tab. You can use these elements to create the dropdown menu, exactly as you would create any other dropdown menu on your website.

    Ex:


     

  • You might want to make the language you translated your website into the first one.

    To do this, go to Settings -> TranslatePress  and set the Use subdirectory for default language option to Yes. Then, using drag and drop, drag the language you want to be the default one to the top.

    A better way of handling this is to use the Automatic Detection of User Language add-on. This will redirect the user to the correct language based on his IP or browser settings.

    Ex.

  • This can be achieved using the Conditional Shortcode Based on Language.

    You wrap the content for every language using the right shortcode and only the correct part will be emailed to the user.

    Ex.

    [trp_language language="en_US"]
        This content will be sent only to English users.
    [/trp_language]
    
    [trp_language language="ro_RO"]
        This content will be sent only to Romanian users.
    [/trp_language]
    

  • When your licence expires the plugin will still continue to work as configured. The only thing you will lose is updates and access to support.