Also checkout the Troubleshooting page.

I don't see the Licence tab to add my serial key
The licence tab only appears after installing one of the paid add-ons.
So first go to your TranslatePress Account page, download, install and activate one of the add-ons and the tab will show afterwards.
I cannot select some strings from the page to translate

It's possible that some strings cannot be clicked through our visual interface.

If this is the case, you should try to look for them inside the Strings List that's available under the current language at the top of the translation interface.

How can I show different versions of a video based on the current language ?

This can be achieved using the Conditional Shortcode Based on Language.

You add both versions of the video to the content and wrap them up with the shortcode using the correct languages.

Ex.

[trp_language language="en_US"]
    https://www.youtube.com/watch?v=dQw4w9WgXcQ
[/trp_language]

[trp_language language="ro_RO"]
    https://www.youtube.com/watch?v=dQw4w9WgXcQ
[/trp_language]
My Google Translation API key doesn't work

If you're having trouble with your Google API key, please make sure that you followed correctly our guide for generating it.

Be extra careful at Step 4 since this is the cause of issues most of the time.

Is the Google Translation API free ?

No, the Google Translation API is not free, they charge 20$ per million characters that you translate. You can read more about this here.

However, Google is offering a Free Trial option that gives you access to 300$ over 12 months that can be used towards the Google Translation API. This means that you can use it for free, within this limit, because TranslatePress is storing the translations locally. The data is retrieved from Google only once, then it's being served from your own database.

To access this trial, you can follow this link: https://console.cloud.google.com/freetrial

Is the DeepL API free ?

No, the package that contains API access is listed and can be purchased for 4.99€ + usage fees.

More information about the DeepL API package can be found here: https://www.deepl.com/pro.html#developer.

How do I add a dropdown language selector to my menu ?

When you're adding or modifying a menu and TranslatePress is active, you'll find the defined languages under the Language Switcher tab. You can use these elements to create the dropdown menu, exactly as you would create any other dropdown menu on your website.

Ex:


 

How do I change the Default Language ?

You might want to make the language you translated your website into the first one.

To do this, go to Settings -> TranslatePress  and set the Use subdirectory for default language option to Yes. Then, using drag and drop, drag the language you want to be the default one to the top.

A better way of handling this is to use the Automatic Detection of User Language add-on. This will redirect the user to the correct language based on his IP or browser settings.

Ex.

How can I translate an email that I customize in my Dashboard ?

This can be achieved using the Conditional Shortcode Based on Language.

You wrap the content for every language using the right shortcode and only the correct part will be emailed to the user.

Ex.

[trp_language language="en_US"]
    This content will be sent only to English users.
[/trp_language]

[trp_language language="ro_RO"]
    This content will be sent only to Romanian users.
[/trp_language]
What happens after my licence expires ?

When your licence expires the plugin will still continue to work as configured. However, you will lose access to updates and premium support. This includes new features, bug fixes, and full compatibility with the latest versions of WordPress and WooCommerce.
 

How can I make TranslatePress not process a custom URL ?

When the Force Language in Custom Links option is set to Yes, any custom link that you add to your website will get processed by TranslatePress to add the language to it.

If you want TP to ignore an URL, you can append this hash to it: #TRPLINKPROCESSED

Example: Let's say the URL we want to be ignored is this one:

https://mysite.com/ignored-url

To make this work we add the hash from above so the link we will insert is:

https://mysite.com/ignored-url#TRPLINKPROCESSED

Does TranslatePress work on WordPress Multisite?

Yes, TranslatePress works on multisite as well. You can either network activate the plugin, or do it individually for each sub-site.

It works to add languages on individual sub-sites in a network install (and choose the languages in which you translate each sub-site).

It will NOT work to have each sub-site as a secondary language.

Note: The license key of the premium product needs to be added in the Main site -> Settings -> TranslatePress, not in the Network Dashboard.