Refund Policy

We firmly believe and stand behind our premium plugins 100%.

For any questions, please contact us via email:

The Refund Process is based on 2 steps:

Step 1 – Before asking for a refund regarding a technical issue or any other problem please:

  • Open a support ticket via email where you can explain your inconvenience – Let us try to fix it, allow us to adequately try and assist you. Your detailed feedback can help us optimize things and build a better product in the future. Please send us some screenshots or explain what were you looking for and didn’t find in our plugin.
  • If you have any pre-sales questions, please get in touch and we’ll gladly let you know if our plugin is the right fit for your project.

Step 2 – If your issue can’t be solved in Step 1 and you decide to move forward with the refund we will gladly provide a refund within 15 calendar days of the original purchase. After 15 days from the purchase date no refunds can be processed.

  • Please note that by purchasing the plugin, you agreed to the Terms & Conditions, Refund Policy and Client Acceptance Terms.
  • Refund requests may take up to 15 working days to process.
  • Requests with incomplete or inaccurate information will be disregarded.
  • Refunds will only be granted for the original license purchase and DO NOT APPLY to product upgrades or annual renewals.

To ask for a refund please contact us via email:

We reserve the right to change or modify the current refund policy with no prior notice. All refunds will be granted at the sole discretion of TranslatePress.